Privacy policy

Introduction

We are very pleased about your interest in our company. Data protection is of particular importance for the management of Prodajni ured d.o.o, Zagreb, Kudekov put 5/5, Republic of Croatia, Personal identification number 55902938026 (hereinafter reffered to as: Outsource B2B). Outsource B2B is data controller of your personal data. We have a data protection officer and you can contact us via e-mail or on address: Gjure Szaba 1A, 10 000 Zagreb, Croatia.
The processing of personal data, such as the name, address, e-mail address or telephone number of a Client, is always in accordance with the General Data Protection Regulation and in accordance with the country-specific data protection regulations applicable to Outsource B2B. Through this privacy policy, our company seeks to inform the public about the nature, scope and purpose of the personal information we collect, use and process. Furthermore, Client is informed of his rights under this privacy policy.
Outsource B2B, as the controller, has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed via this website.
By working with Outsource B2B, you agree to the collection and use of your information as stated in this policy.

SUMMARY

• We will never give, sell, rent or borrow your information to anyone.
• We will never spam you.
• We will never use your information without your consent.
• As part of GDPR compliance, we’ve simplified our Privacy Policy
Your personal data is processed because of the legal requirements, or processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract or for the purposes of our legitimate interests, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subjects which require protection of personal data. If personal data can’t be processed based on aforementioned legal basis we will request your consent. If processing is based on your consent you have the right to withdraw consent at any time. You can notify us about the withdrawal of the consent at any given time via e-mail address: E-mail or via address: Gjure Szaba 1A, 10 000 Zagreb, Croatia. Such withdrawal won’t have an effect on the lawfulness of processing based on consent before its withdrawal.
1. Also as part of GDPR compliance, you have the following rights:

a) Right of access: you have the right to obtain from us a confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data. Information’s about access include but are not limited to – the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed. However, right of access is not an unconditional right and rights and interests of other individuals may limit your right of access.
b) You have the right to receive a copy of the personal data undergoing processing. For any further copies you request, we may charge a reasonable fee based on administrative costs.
c) Right to rectification: you have the right to obtain from us without undue delay the rectification of inaccurate your personal data. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
d) Right to erasure (‘right to be forgotten’): under certain conditions, you have the right to obtain from us the erasure of your personal data and we are required to erase such personal data.
e) Right to restriction of processing: under certain conditions, you have the right to obtain from us restriction of processing your personal data. In that case, such data will be marked and can be processed only for certain purposes.
f) Right to object: Under certain conditions you have at any time the right to object to processing of your personal data, on grounds relating to his or her particular situation or when personal data are processed for direct marketing purposes you have the right to demand from us to stop the processing of your personal data.
g) Right to data portability: Under certain conditions, you have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without our hindrance.
h) If you wish to find out more or to use one of the aforementioned rights, feel free to contact Outsource B2B at e-mail address: e-mail or at address: Gjure Szaba 1A, 10 000 Zagreb, Croatia
i) If you think that your rights have been violated, you have the right to lodge a complaint at national supervisory authority.

2. How we treat your information
2.1. We will never give, sell, rent or borrow your information to anyone.
– We respect your privacy and your trust. We will therefore never give, sell, rent or borrow your information to anyone without your express permission.
2.2 We will never spam you.
– We don’t use any kind of newslettering services.

3. Purposes of the processing of personal data

3.1. Your personal data is processed because of the legal requirements, or processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract or for the purposes of our legitimate interests, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subjects which require protection of personal data. If personal data can’t be processed based on aforementioned legal basis we will request your consent. While communicating through an e-mail based on a legal interest you can notify us at any given time that you don’t want to receive our e-mail. You can do that by sending an e-mail to an e-mail address from which you have received the message.
3.2. Your personal data is processed only when it is necessary to fulfil rights and obligations which will arise from business relations, for marketing purposes or for the purpose of improving our businesses and your user experience.
3.3. Personal data is mostly collected directly from you when you fill out a specific form or through public available information.

4. What information do we collect?

4.1. General information – Contact form
– We collect information from you when you fill out the contact form on our website – name, e-mail, phone number, country, and an information about your requirements. If you contact us using the contact form on our Contact us page or an email link, we may store this data into our Pipedrive account with the purpose of keeping track of your engagement with us as a (potential) client or partner.
4.2. Collecting information via Live chat app
– You can use the Live chat app on our website, provided by Tawk.to (www.tawk.to).
– Like most internet-service operators, tawk.to collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request. tawk.to’s purpose in collecting non-personally identifying information is to better understand how tawk.to’s visitors use its services, and to provide tawk.to users the ability to understand how their visitors use their services.

5. Basis for the processing

Controller can process personal data only and to the extent of the following basis for the processing: the data subject has given consent to the processing of his or her personal data, processing is necessary for the performance of a contract to which the data subject is party or in order to take step at the request of the data subject prior to entering into a contract, processing is necessary for compliance with a legal obligation to which the controller is subject, processing is necessary in order to protect the vital interests of the data subject or of another natural person, processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

6. Storing of personal data

Your personal data which are collected will be stored in safe environment. Your personal data are protected from any unauthorized access, disclosure, use, alteration or destruction by any organisation or individual.
Information’s collected for aforementioned purposes will be stored only as long as it is necessary for the mentioned purposes. Your personal data will not be kept in a form which enables your identification longer than Outsource B2B reasonably considers it is necessary to fulfil the purpose for which they have been collected and processed. Outsource B2B will store certain personal data for a period of time which is laid down by law or regulation binding Outsource B2B to store data.
If you have given us your consent, your personal data will be processed until consent withdrawal. If you lodge a grounded objection against the processing of personal data based on legal interest your personal data will not be processed in the future.
Personal data can be processed until the end of a court, administrative or extrajudicial proceeding, including the period for submitting legal remedies. Outsource B2B shall keep certain personal data for a period of time which is laid down by law or regulation binding the controller to store data.

7. Recipients of personal data

With aforementioned, your personal data can be given to our trustworthy partners who maintain our IT system or provide services in the name of Outsource B2B. Examplewise, for marketing, finance, advertising, payment processing, delivery and other services. Aforementioned service providers are obligated, according to relevant contracts, to use the entrusted data only in accordance with our regulations and exclusively for the purposes we have strictly declared. They are also obligated to adequately protect your data and to keep your data as a personal secret.

8. Do we use cookies?

In order to maintain your web site and to ensure its functionality are on the expected level Outsource B2B uses technology known as “cookies”. Cookies are small files which are sent on your computer and can later be accessed. They can be temporary or permanent. Thanks to cookies you can search our web sites without difficulties and access information’s which are relevant for you. Cookies show us what you and other visitors of our web sites are interested in and in that way we can improve our web sites.
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We will keep and evaluate information’s about your recent visit to our web sites and how you used different parts of our web sites for analytical purposes, respectively in order to understand in which way users are using our web sites.

8.1. We also use:

8.1.2. Google analytics
– Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address. We consider Google to be a third party data processor. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen. All of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
• Google
• Pipedrive
• Mouseflow
• Facebook pixel
• Linkedin insight

9. Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:
www.outsourceb2b.com
Gjure Szaba 1A,
10 000 Zagreb, Croatia
[email protected]
+44 845 154 6983 (UK)
+43 720 880 762 (AT)
+49 322 210 944 89 (DE)
+385 1 560 57 33 (HR)

10. CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

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Anamarija Novak Marketing Manager
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